TECHNICAL PRODUCT MANAGER, PATIENT EXPERIENCE

Johnson & Johnson is currently recruiting for a Technical Product Manager, Patient Experience.
This position’s primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area.
We are Johnson & Johnson.
Our mission drives us.
Our patients inspire us.
We collaborate with the world for the health of everyone in it.
Please visit www.
anssen.
om/us for more information.
Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion, we are proud to be an equal opportunity employer.
The Johnson & Johnson Technology organization provides technology direction and product management for the North America Janssen Pharmaceutical Commercial franchises.
Technologists provide leadership around demand management, technical design, product management, business process/analysis, quality and compliance.
This Technical Product Manager will support the Patient Engagement & Customer Solutions (PECS) organization as they build the next generation of Patient Specialist technologies.
They will own strategy, roadmap, and execution of key capabilities across a suite of products and solutions used to serve our patients and providers.
Responsibilities.
Own and drive delivery of customer value via the product roadmap and related services for our patient and customer call center.
Demonstrate, educate, and hold accountability for patient and customer-centricity in all the work we do! Accountable for optimizing product delivery through continuous process improvement, platforms, digital capabilities and reuse for consistent product development.
Prioritizes and aligns timing with business and IT partners to ensure overall alignment to plan Evangelize initiatives with senior leadership, and represent progress, opportunities, and challenges in key forums and through quarterly technical reports.
Build a solid understanding of call center operations, patient service management, and experience in enhancing customer experience.
Ensure compliance with healthcare regulations, with a strong focus on HIPPA, and implement appropriate security measures to protect patient data.
Support a positive team culture in order to enable an authentic and open environment that growths with the diverse experiences and perspectives of the team.
Qualifications A minimum of a Bachelor’s degree is required.
A minimum of 6 years technology experience is required.
Experience in products built on Salesforce Health Cloud or Service Cloud is required Experience in telephony, fax, or other call center operational technologies is required Experience as a Product Owner or Product Manager building and delivering technical solutions as part of a Product Development Life Cycle is required Agile/Lean Development Experience with Agile methodology Ability to create clear, detailed, concise user stories, acceptance criteria, critical metrics and artifacts to convey concepts and ideas, as well as release plans and roadmaps to convey delivery plan An ability to analyze and understand data and trends and deliver process improvement plans to address opportunity areas identified, and assess and report on performance and value delivery Results driven and a self-starter mentality required.
Experience in a fast-paced environment with competing demand, multiple partners, networked teams, and evolving needs.
Results oriented with strong organization skills and a consistent track record in highly sophisticated projects/programs from start to finish.
Ability to problem solve and think creatively about technology solutions to deliver a business or program need.
Strong verbal and written communication skills.
Strong leadership skills, facilitating raised issues to resolution.
Strong analytical abilities and problem-solving skills.
Ability to balance multiple priorities, maintain confidentiality, and operate with poise and integrity in a high-profile, and constantly evolving environment is required.
Up to 15% travel within the New Jersey/Pennsylvania area and occasional travel across North America is required.
The anticipated base pay range for this position is $ #JNJTech Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
areers.
nj.
om.