SENIOR SALES SERVICE ASSOCIATE

Abiomed, part of Johnson & Johnson MedTech, is a leading provider of medical devices that provide circulatory and respiratory support, with a mission of recovering hearts & saving lives.
Abiomed’s "Patients First!" culture drives our skilled workforce and strong relationships with clinicians.
Our innovative product portfolio and robust pipeline provide us the incredible opportunity to bring lifesaving technology to more patients around the world than ever before.
Founded in , Abiomed has a proven track record for growth, integrity, and innovation.
I Am Abiomed | I Am Heart Recovery | Patients First! Principle Duties and Responsibilities.
Responsible for the order management process that includes reviewing EDI and emailed purchase orders and ensuring all orders are validated and compliant, and followed-up upon until delivery can be created.
This process includes researching accounts and contracts, requesting revisions, and working with our customers and internal stakeholders to resolve issues/missing information on purchase orders.
Respond to customer inquiries via email and phone calls.
Resolving complex situations requires the use of multiple systems and outreaches.
Exercise strong judgement, within company procedures and practices to determine appropriate course of action and escalate as necessary.
Take ownership of incoming inquires and become the point person to ensure a smooth workflow for the sales team and customer.
Communicate order confirmations, backorders and low-inventory situations to customers and the commercial team per internal instructions.
Organize and prioritize orders during low-inventory situations as needed.
Build strong relationships with the commercial team, finance, legal, IT and logistics teams as you work in partnership to process customer service-related matters.
Work to resolve pricing and billing discrepancies.
Ability to understand the basics of customer contracts and sales pricing programs.
Responsible for organizing daily workload to complete all necessary activities within expected service levels.
Lead customer service-related projects related to backorders, inventory, audit requests, system upgrades, documentation of processes, etc.
as needed.
Rotate and cross-train on all customer service tasks within the service center and provide backup support to co-workers.
Qualifications Relevant bachelor’s degree, or equivalent combination of education and experience.
3+ years of related work experience supporting a sales team.
Medical device or healthcare industry experience preferred.
Proficient in ERP systems, SAP preferred.
Knowledge of Salesforce and GHX/EDI systems a plus.
Proficient in MS Office Suite Strong communication skills.
Self-starter, able to work under minimum supervision based on provided guidelines.
Comfortable working on a small team and communicating throughout the day via calls and teams chat to stay aligned with co-workers.
Able to thrive in a fast-paced environment.
Attention to detail and ability to multi-task.