SENIOR MANAGER, MENTOR, COMMERCIAL OPERATIONS & STRATEGIC ENABLEMENT

Johnson & Johnson’s Mentor (MNT) division is recruiting for Senior Manager, Mentor, Commercial Operations & Strategic Enablement.
This position will be located in Irvine, California and may require up to 10% domestic travel.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.
nj.
om/.
Description.
The Senior Manager, Mentor (MNT) Commercial Operations & Strategic Enablement (COSE) plays a critical leadership role within MNT US Commercial organization, and serves as a member of the MNT US Commercial Leadership Team and the Cardiovascular Specialty Solutions (CSS) US COSE leadership team.
This position is responsible for leading and managing the commercial operations field facing functions within MNT, which includes customer support, contracting, commercial analytics and incentive compensation.
The Senior Manager, MNT COSE is responsible for implementing and executing Mentor’s commercial strategies to drive compliant growth.
This role requires close and consistent collaboration with US Sales Leadership, Marketing, Legal, Human Resources, Finance, Compliance, and Supply Chain to ensure alignment of priorities as well as ensuring that the direct field selling organization has the appropriate business tools, sales analytics and compensation infrastructure to help drive and achieve business objectives in a compliant manner.
This position is responsible for building a trusting, inclusive, collaborative, and ethical work environment that positively contributes to employee engagement and retention; and forging internal collaboration across the enterprise, proactively seeking out and using external relationships to create effective solutions aligned to business priorities.
Key Responsibilities.
Oversees customer support and contracting solutions.
Leads and develops a team providing support to the customer-facing teams in the areas of customer support, contract administration and contract performance management.
Manages the relationship and performance of order to cash service providers including Solugenix, Accounts Receivables/Cash.
(internal and external) Management of all facets of contract administration including offer development and pricing administration.
Closely work with other Contract COEs for contract payment execution and contract performance management.
Responsible for the management of all facets of pricing administration including Contracts Pricing Committee (CPC), working with Commercial and Finance leaders on strategies.
Directing associates in the development and implementation of programs, initiatives, and tools that use appropriate metrics and facilitate the accomplishment of commercial sales, service, and marketing goals.
Partner and support the commercial marketing teams, corporate account teams, in the development and execution of commercial programs, performance management and audit management.
Coordinate with marketing and sales to ensure promotional activities and program execution are compliant and executed in a timely manner.
Provide expert advice and execution on key accounts re.
contract strategy, contract management, and at key accounts and IDN/GPO’s.
When applicable, Third-party vendor management (e.
., governance, contract performance, dispute management, Customer Service) When applicable, Inventory management (Samples management, Evaluation, etc.)Compliance responsibilities include GCC, HCC and SOX compliance Liaise interdepartmentally to collaboratively resolve Customer/Field Sales facing issues Ensure service level agreement (SLA) targets are met or exceeded.
Establishes and manage key performance indicators and metrics.
Provides services and support on sales planning & analytics which includes the following.
Lead discussion on results on key metrics and compile national/regional/account monthly dashboards to provide objective insights to the management team to execute on action plans Select and define metrics linked to the sales strategy and performance targets Proactively identify opportunities for sales performance improvements which includes on-going updates to management on key strategies Partner with the commercial business units to prepare and present business reviews at Sales Leadership and Key Sales Business Review Meetings Develop and continuously improve sales reports that expedite the execution of key sales activities that will result in improving sales productivity.
Coordination with IT, sales, and marketing.
Partner with Commercial team to develop appropriate commercial strategies to maximize business outcomes.
Provides services and support in the area of compensation and field deployment which includes the following.
Develop sales compensation and US field planning solutions; Monitor compensation processes for adherence to requirements and effectiveness of deployment.
Lead setting metrics and other reporting requirements around sales incentive programs including monthly commissions, rankings, awards, contests and other incentives.
Make recommendations on Sales Quota allocation based on analyses and sales trends; get input from Field Leadership to finalize sales quota.
Management of activities associated with the sales planning process, monthly sales/compensation results and quarterly updates to the Sr.
Leadership team related to US Sales Field Performance/compensation.
Stay abreast of benchmark practices (participation in surveys, Johnson and Johnson compensation group meetings, etc) Proactively respond to changing customer requirements around field alignment, adjustments, and quota changes.
Responsible for communicating business related issues or opportunities to next management level Responsible for organizational development and changes.
Responsible for creating positive change and create an environment of team engagement and motivation.
Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures Performs other duties assigned as needed Qualifications Qualifications.
Required Education and Experience.
Bachelor’s degree in business, Finance, Sales & Marketing, Contracting or related field 10+ years of progressive experience in Commercial Operations, Customer Support, Contracting, Sales & Marketing or Finance Management, preferably in health care or an FDA regulated industry.
5+ years supervisory and team leadership experience Demonstrated ability to supervise associates within a fast paced sales / customer focused environment.
Required Knowledge, Skills and Abilities.
Understanding that diversity, equity, and inclusion brings outstanding value to an organization is required.
Innovation, challenging of the status-quo, Customer focus, and results oriented capabilities are a must.
In addition, financial acumen, tight-knit collaboration, problem solving skills, strategy development, and strong communication skills are high-desired traits for this role.
Knowledge of contracting business processes.
Advanced knowledge of Excel skills and order-to-cash/enterprise systems are required.
Potential travel domestically of up to 10% of the time.
The anticipated base pay range for this position is $ to $.
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits.
Vacation – up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year Holiday pay, including Floating Holidays – up to 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year For additional general information on Company benefits, please go to.
https://www.
areers.
nj.
om/employee-benefits This job posting is anticipated to close on April .
The Company may however extend this time-period, in which case the posting will remain available on https://www.
areers.
nj.
om to accept additional applications.
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity.
That starts by creating the world’s healthiest workforce.
Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.
areers.
nj.
om Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.