PATIENT ENGAGEMENT AND CUSTOMER SOLUTIONS (PECS) ANALYTICS LEAD

Janssen Ortho, LLC, a member of the Johnson & Johnson Family of Companies, is recruiting for a Patient Engagement and Customer Solutions (PECS) Analytics Lead, primarily located in Guaynabo, Puerto Rico! At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.
nj.
om/.
The PECS Analytics Lead is responsible for generating, integrating, and translating insights and analytics into growth opportunities that shape decisions and drive organizational action.
This position will collaborate with cross-functional partners within Strategy, Analytics and Transformation (StAT), PECS organization and Strategy Customer Group (SCG) to find opportunities to enhance Patient Experience across the franchises in the Puerto Rico market.
Specifically, they will lead analytics efforts to assess and measure patient support program awareness, usage, effectiveness, while uncovering new insights to increase patient fulfillment and persistency.
Key Responsibilities.
Partners closely with the PECS Puerto Rico team as main analytic resource.
Recommends PECS Key Performance Indicators metrics and custom analytics to monitor performance of Patient Experience Solution programs within the Puerto Rico market.
Conduct analysis using a variety of data sources to track Key Performance Indicators, build compelling customer experience stories, and generate new insights (e.
., operational data, claims data).
Leads the development of patient solutions analytics, new metrics, and dashboards.
Proactively finds opportunities, conducts root cause/trending analysis, and develop/implements short and long-term analytical solutions based upon patient experience data and metrics.
Integrate market research and analytical insights to build a comprehensive and complete understanding of the market dynamics and unmet needs to shape and refine patient solutions.
Apply basic consulting skills, including consultative listening, problem definition, hypothesis generation, data analysis, translation to value, and oral and written presentation for impact.
Partner across the Commercial Insights and Strategy (CIS) teams to integrate patient experiences insights.
Cultivate meaningful internal and external partnerships, making valuable contributions and insights for the organization; being insight driven to uncover important unmet needs.
Present complex issues in a clear and persuasive manner effectively communicating recommendations to supporting teams and brand team.
Lead SP Data Management in Puerto Rico and collaborate with PECS Team and SCG Team on data analysis.
Develop and Maintain SP Key Performance Indicators Scorecards and data quality metrics to be used for SP facing MBRs and QBRs.
Partners closely with the U.
.
Strategy, Analytics and Transformation (StAT) team to continuously leverage on resources and initiatives.
Take personal accountability for making Credo-based decisions and fostering a Credo-based culture.
Qualifications Education.
A Minimum of a Bachelor’s degree is required, Master's degree is preferred.
Required.
Minimum 4 years of analytical work experience is required Strength in storytelling, data visualization, and developing effective presentations High degree of intellectual curiosity Demonstrated ability to integrate and leverage insights and analytics Proficiency with Microsoft applications (Excel, Word, PowerPoint, etc.) Current or previous experience within the pharmaceutical industry, including knowledge of pharma datasets Experience working with Rx data, patient claims, and managed markets data sources (e.
.
IQVIA, SHS, Specialty Pharmacy data, among others.) Preferred.
Experience in Tableau and/or Dataiku Knowledge of analytics and ability to identify appropriate approach to address key business questions Knowledge of market access dynamics (specialty pharmacy, payers, patient access, trade distribution) Comfortable taking ownership of projects from start to finish Strong critical thinking skills Other.
Excellent communication skills in English and Spanish (written and verbal) and efficient follow-through Requires up to ten percent (10%) of travel time Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
areers.
nj.
om (http://www.
areers.
nj.
om).