MANAGER, CUSTOMER OPERATIONS SURGICAL VISION

Johnson & Johnson Vision Care, Inc., a member of the Johnson & Johnson Family of Companies, is recruiting for a Manager, Customer Operations Surgical Vision to be based in Irvine, CA, 3 days a week in the office.
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.
nj.
om/ The Manager, Customer Operations plays a strategic role in the execution of pricing strategies, program management, and pricing innovation, ensuring the success of J&J Surgical Vision’s Personalized Customer-centric vision.
This role ensures customer operations programs deliver on business contract and pricing strategies, and revenue growth targets to drive customer behaviors that ensure business goal achievement.
Working closely with Sales, Marketing, Finance, and the extended Commercial Operations team, the manager will lead the contract & pricing committee, deliver program analytics, make recommendations on program optimization, manage price matrixes, and drive innovation in contracts and pricing programs, strong ROI through pricing discipline and ensuring compliance across the entire portfolio of surgical consumables and capital equipment.
The manager demonstrates a detailed understanding of the business in support of commercial objectives and programing, leads team in execution of business analysis to define, document, and drive efficiencies in business processes and supporting systems.
Work with field sales to understand customer needs to help deliver programs to meet business objectives.
Responsibilities.
· Lead portfolio pricing programs, price increases, price matrix design & maintenance.
· Lead Contract & Pricing Committee, drive end to end process improvement, streamlining the process from request to implementation.
· Lead development of price volume mix analysis and program metrics · Lead process improvement projects for pricing, contracts, and execution.
· Develops goals & objectives and personal development plans.
· Demonstrate knowledge of internal and external business applications, market conditions, competitive positioning and overall industry knowledge and handle customer portfolio to exceed profitability expectations.
· Supports ongoing development and implementation of Commercial deployment strategies.
· Assumes leadership roles on teams and projects within and across departments.
· Responsible for relationship management, presentations, leading conference calls and meetings.
· Lead key Customer experience improvement projects.
· Implement process improvement and systems changes; ensure required changes are understood and operational across the team.
· Partner with Marketing, Finance, & Sales to drive price innovation, lead strategic execution of price strategy.
· Partner with Customer Operations team to support improvements in the modernization and simplification of the quoting, pricing, and contracting processes in partnership with IT, both internally and externally, to enhance customer and salesforce experience resulting in timeliness, accuracy, and compliance.
Qualifications Education.
· A Bachelor's Degree is required (Business, Marketing, Statistics, Math, or related field) · A Master’s Degree (MBA or MHA) with an emphasis in Marketing, Economics, Finance and or Computer Science is preferred.
Required Skills & Experience.
· A minimum of eight (8) years of progressive experience in Sales Operations, preferably in the medical device industry or an FDA regulated industry.
· Successful collaboration and team experience in a matrix organization supporting customers/field.
· Strong computer skills and knowledge of various programs such as Microsoft Office, Salesforce.
om, and SAP or equivalent ERP system.
· Outstanding organizational skills and self-motivation.
· Strong oral and written communication skills, the ability to network and be a great partner across many different functions within a complex organization.
· Experience leading projects to include developing project plans, assigning tasks, developing recommendations, and gaining partner consensus.
· Strong presentation skills and the ability to present to customers and all levels of management.
Preferred Skills & Experience.
· Two (2) years of experience in Commercial / Customer Operations.
· Strategic business knowledge with the ability to appropriately use judgment and risk-taking.
Other.
· The role is based in Irvine, CA and will require up to 10% travel.
The anticipated base pay range for this position is $ to $.
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding individual and the corporation’s performance over a calendar/ performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs.
medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits.
Vacation – up to 120 hours per calendar year.
Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year.
Holiday pay, including Floating Holidays – up to 13 days per calendar year.
Work, Personal and Family Time - up to 40 hours per calendar year.
For additional general information on Company benefits, please go to.
https://www.
areers.
nj.
om/employee-benefits This job posting is anticipated to close on April .
The Company may however extend this time-period, in which case the posting will remain available on https://www.
areers.
nj.
om to accept additional applications.
At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity.
That starts by creating the world’s healthiest workforce.
Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love.
For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.
areers.
nj.
om Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.