HARDWARE ASSET MANAGEMENT SPECIALIST (AMERICAS)

Hardware Asset Management Specialist (Americas) - (Job Number .
) * HARDWARE ASSET MANAGEMENT SPECIALIST, AMERICASAbout UsWSP is a global leader in engineering and professional services.
We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.
In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.
This role is part of the Americas Hub, reporting to the IT Service Manager.
osition SummaryThe Hardware Asset Management Specialist will be responsible for hardware asset management lifecycle operational activities within the Hub and for ensuring Hub teams update and maintain assets in accordance with defined processes, operating procedures and policies.
* Job Responsibilities .
esponsibilities of this role include (but are not limited to) .
rovide management of the Configuration Management Data Base (CMDB) to record and manage inventory details of hardware assets and the relationships of those assets to services (Configuration Items) throughout their lifecycle, to include reviewing dependencies and attribute mapping.
nsure procured and leased assets are maintained through Hub operational alignment to processes, standard operating procedures, and policies.
ork in alignment with procurement to ensure timely ordering and delivery of assets to meet service levels and provide a positive user-experience, especially for onboarding and to ensure business productivity resulting from break/fix, (typically Task and/or Incident driven activity).
anage asset lifecycles by determining which assets have reached the end of life and need to be replaced (ensuring end-of-life hardware is returned).
Execute refresh activity through established operational processes.
ake sure asset disposals are executed according to the defined policies to meet security controls and compliance standards.
alidate assets created through Advanced Shipping Notices in readiness to receive incoming deliveries and manage onward deployment.
erform verification and audit of CMDB content, compare hardware assets with actual inventory, initiate corrective actions and track through to completion.
ork in alignment with projects for activities relating to facilities management (office open, move, close) to validate/adjust asset records and site information as necessary.
upport the Change Enablement close-out process to ensure all assets have been updated prior to any Change being closed and corrections are made locally i.
., through Hub operations executing the Change.
hrough local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
here processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
upport transitional activities as operations are internalized and share Knowledge as required.
kills and Qualifications .
equiredA clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
-6 years of experience working in an ITIL aligned operational role (Asset Management or similar).
olid knowledge and experience of ServiceNow.
nthusiasm and dedication to drive continual improvement and, or change.
xcellent analytical and communication (both verbal and written) skills.
xperience of working to (and exceeding) Service Level Agreements.
rocess orientated with a methodical and planned approach to achieving goals.
bility to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
e comfortable with ambiguity, thrive on change and engender a collaborative approach.
ct as an advocate for the IT Organisation both externally and internally.
xcellent written and spoken English is required, with additional competency in French or Spanish as an asset.
referredBachelor's degree in Information Technology or a related field.
olombiaChile, Brazil, Peru, Mexico, Argentina, Trinidad and TobagoFull-timeRegular10May AM |