EMEA EVENT MANAGER (AN INTERNAL PRE-IDENTIFIED CANDIDATE FOR CONSIDERATION HAS BEEN IDENTIFIED. HOWEVER, ALL APPLICATIONS WILL BE CONSIDERED)

This role is accountable for driving customer satisfaction through the flawless, logistical execution of national and international J&J internal meetings, educational courses and third-party events.
These include events like.
• Educational courses up to 50 participants (f2f within EMEA and virtual) for Sales Learning & Development (internal employees) and Educational programs for Healthcare Professionals (external customers) • Webinars • Internal meetings, non-educational and third-party events (non-J&J owned) • Symposia / flagship events Events take place in J&J owned facility and off-site.
Some of the key responsibilities are only applicable to certain event types and depend on the events that you support.
• Partner with internal and external stakeholder and manage all logistical aspects of events e.
.
venues, hotel rooms, travel, catering, audio visual, external vendors etc.
and deliver events on time, within budget • Delegate management.
Create and publish events in the Global Event Registration System (cvent), manage registration and oversee registration information, prepare pre and post event communications • Collaborate with approved Global Meeting & Travel Agency on venue/hotel research, site selection, contract negotiations and travel bookings • Actively collaborate with internal departments e.
.
Professional & Commercial Education, J&J Institutes/ facilities, internal Catering & Service companies, Health Care Compliance, Finance, IT, Procurement, etc.
• Actively manage and oversee events on the day of, including reactive problem-solving, directing event set-up, communicating and supporting all staff members • Prepare pre-budget and manage cost reconciliation and cross-charges after each event • Report KPIs and other metrics, e.
.
Net Promoter Score, delegate numbers, budgets, expenses, etc.
• Pro-actively participate in various projects • Occasionally willing to work unsocial hours Qualifications Excellent customer experience and exceptional customer service skills • Excellent organizational and administrative skills, including attention to detail and multitasking skills with the ability to prioritize • Excellent, clear and concise communication skills –with the ability to influence and develop tailored solutions • Familiarity and flexibility working in a fast-paced, demanding and deadline-driven environment.
• Ability to work on own initiative but also being a natural team player, who can work collaboratively with colleagues in a diverse and remote team and will pitch in as required, demonstrating loyalty and commitment to the organization and team members • Solution driven and outcomes focused with a proactive, can-do attitude and good problem-solving skills with the ability to manage conflicts constructively • Excellent skills in Microsoft office software, Cvent and Condeco knowledge preferred • Fluent in English, both written and verbal (other languages preferred)