CUSTOMER ENGINEER, USER PROTECTION SERVICES, GOOGLE CLOUD

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally.
Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative.
You listen and deliver what is most helpful for the customer.
You assist fellow sales Googlers by problem-solving key technical issues for our customers.
You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.
As a Customer Engineer supporting our User Protection Services business, you will help us grow our cybersecurity business by building and expanding relationships with new and existing customers.
You will be a trusted advisor to customers and an advocate for our security solutions, providing support to C-Level, Security Leaders, Cloud Security Architects, and Security Analysts using both technical and business skill sets to lead projects forward.
You will accompany customers in discovering the technology/solution and consult around the best way to secure and ensure compliance.
You will optimize for results when in production, leading with empathy, while identifying innovative ways to multiply the impact of the team as a whole.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry.
We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably.
Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Work with Security Sales and Google Cloud teams to identify and qualify business opportunities, understand user technical and compliance objections.
Develop a strategy to resolve technical blockers.
Maintain high levels of technical knowledge and work with Google Cloud Security products to demonstrate and validate solution benefits in customer and partner environments.
Maintain strong technical intelligence.
Support Google Cloud Security opportunities and relationships by being responsible for technical aspects of solutions, including delivering compelling technical presentations, product and solution briefings, proofs-of-concepts, and demos to customers, partners, and Google Cloud Platform stakeholders.
Prepare and deliver product messaging in an effort to highlight our solutions value proposition using techniques including whiteboard and slide presentations, product demonstrations, white papers, trial management, and request for information response documents.
Travel to customer sites, conferences, and other related events, where applicable.
Minimum qualifications.
Bachelor's degree or equivalent practical experience.
6 years of experience performing customer-facing services, with a cloud security focus.
Experience engaging with, and presenting to, technical stakeholders and executive leaders.
Experience speaking publicly and delivering technical presentations.
Ability to communicate in English and Spanish or Portuguese to support client relationship management in this region.
Preferred qualifications.
Advanced degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience.
Experience implementing enterprise security solutions such as threat detection and hunting, malware intelligence, cloud security posture management, or identity and access management systems.
Knowledge of broad product and solution of market trends in the cybersecurity industry (e.
., ransomware, attack frameworks, zero trust, etc.).
Excellent problem-solving, communication, and presentation skills.
Ability to communicate in English, Portuguese and Spanish fluently to support client relationship management in this region and communicate with internal stakeholders.